Returns & Refunds

At Picareni, we want you to be satisfied with your purchase. If something isn't right, reach out to our team and we'll work with you to find a resolution. Because policies vary depending on the issue, we handle each return request individually. Below, you'll find guidance on what to do for the most common situations.

Wrong Item Received

If you received an item that doesn't match your order, email us at murtaza@picareni.shop with your order number and a photo of the item you received. Our team will confirm the discrepancy and advise you on next steps, including how to return the incorrect item and when to expect a replacement or refund.

Changed Your Mind

If you'd like to return an item simply because you've changed your mind, contact us at murtaza@picareni.shop with your order number. Our team will review your request and let you know whether a return is accepted, what condition the item must be in, and who covers return shipping. Please reach out before sending anything back.

Package Lost in Transit

If your tracking shows a delivery but you haven't received your package, or if tracking has stalled beyond the expected 7–12 business day shipping window, email us at murtaza@picareni.shop with your order number and tracking details. We will open an investigation with the carrier and update you on the outcome.

Item Arrived Damaged

If your item arrived damaged, please email murtaza@picareni.shop as soon as possible with your order number and clear photos showing the damage and packaging. Our team will assess the situation and advise whether a replacement, repair, or refund is appropriate.

Exchanges for a Different Size, Colour, or Style

To request an exchange, contact murtaza@picareni.shop with your order number and the specific variant you'd like instead. Our team will confirm availability and guide you through the process.

How to Start a Return or Claim

For every scenario above, the first step is the same: send an email to murtaza@picareni.shop including:

Your order number
A description of the issue
Photos if the item is wrong, damaged, or opened

Do not ship items back before receiving instructions from our team.

After Your Request Is Reviewed

Once our team has assessed your case, we will confirm the resolution in writing. Order preparation typically takes 2–3 business days; refund processing timelines will be communicated to you at the point of approval.