Find quick answers to the most common questions about browsing, sizing, shipping, and getting help at Picareni.
Finding the Right Piece
What types of clothing does Picareni carry?
Picareni offers over 200 pieces across evening gowns, matching sets, day dresses, and outerwear layers. Within those main categories you'll find sub-collections such as beaded details, lace silhouettes, satin styles, corset bodices, lounge tracksuits, tailored suits, and knit cardigans. Use the navigation menu to explore each category, or visit the New Arrivals and Best Sellers collections to see what's trending.
What sizes are available?
Most Picareni pieces are offered in sizes S through 3XL. Each product page lists the exact size options available for that item, so check the individual listing before adding to your cart.
How do I choose the right size?
Every product page includes a measurement chart with bust, waist, and hip values in inches. Because items are measured by hand, allow for a variance of approximately 0.4–1.2 inches. Across our current collection, the consistent guidance is: if you fall between two sizes, choose the larger one for a more comfortable fit.
Can I see all available colors before I order?
Color options vary from piece to piece. The swatches or dropdown on each product page show every color currently offered for that specific item. If a color you want isn't listed, it may be sold out or not yet available for that style.
Shipping & Delivery
How long does it take to process my order?
Orders are prepared within 2–3 business days after purchase. Processing time is separate from transit time, so add both together for a realistic arrival estimate.
How long does delivery take once my order ships?
Estimated shipping transit is 7–12 business days after your order has been processed and dispatched. These are estimates, not guarantees, and actual delivery may vary based on your location and carrier conditions.
Which regions does Picareni ship to?
Picareni serves customers in the United States and Europe. Specific country availability and any shipping fees are shown at checkout before you complete your purchase.
After You Order
What should I do if my package hasn't arrived within the estimated window?
First, confirm that the 2–3 business day processing period plus the 7–12 business day transit window have both elapsed. If your order is still missing beyond that combined timeframe, contact our support team with your order number and the email address used at checkout so we can investigate.
How do I reach Picareni customer support?
Email us at murtaza@picareni.shop. When writing about a specific order, please include your order number, the email address associated with the purchase, and a brief description of the issue. Avoid sending sensitive information such as full card numbers or passwords via email.